Order Process

Signs take atleast 2-3 weeks for making and delivery, however during holiday and busy seasons it can take upto additional 2 weeks for manufacturing (depending on the sign that you order). Please check with sales@neonsignscustom.com before/after placing the order to know the estimate.


Verify the order to ensure we have all the information, authorize the credit card and make a print layout for bending the tubes. Bending the tubes and making the backing material ready along with assembly of the entire sign. Once the manufacturing of the sign is complete we then take a photo of the sign and send to customer for approval. This helps customer get an estimation of what EXACTLY he is going to receive. There are times when camera is unable to capture the exact color of the sign, however this gives a very detail idea to customer. This also helps set their expectations on what they are going to receive. Once the customer approves the sign for shipping we then do quality check/inspection on sign and leave it ON for 2-3 days before we ship out, this enables the neon/gas to circulate completely even before we can ship out. It is a critical process and any issue with the tubes/signs are caught before hand. We understand Neon Signs are highly fragile in shipping - see how we pack and ship (www.youtube.com/watch?v=m-648Yuw91o&feature=youtu.be) - very high quality standards in packaging ensuring you get your sign safely. Our job is not finished yet, once the sign is shipped we notify the tracking number to customer and also track with relevant shipping website to ensure the sign is moving in the process. If for any reasons there is a delay or sign is stuck we contact the shipping company to ensure sign is delivered in timely fashion. Due to high value of the sign we ship them with signature required - hence if the customer isn't present at the time of delivery we will notify them to contact shipping company and schedule a delivery.

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